We at Shop Merci Milo want you to be happy with your purchase.  We accept returns/exchanges of unopened, unused, and unwashed items within 10 days of receipt of items. Items must be returned in original packaging with tags still attached.  Items can be returned by mail for a refund/store credit/exchange.

If the items purchased are a gift, you may return unopened, unused and unwashed gifts within 15 days from the date received. Gifts can be returned by mail for a store credit only or exchange only.

Please note that all sale or discounted items/promotional items are final sale and cannot be returned nor exchanged.

Shipping charges are non-refundable and the customer is responsible for return shipping charges.

To make a return or exchange, please send the item you wish to return in a securely sealed package. Returns or exchanges should be sent pre-paid. We are not responsible for return shipments that are lost or stolen.

We are not responsible for shipments that are lost or stolen, this is up to the client/customer to file a claim with USPS. Once an item/items have been delivered it is the sole responsibility of the customer. Items lost within transit, will need to file a claim with USPS. All US order/packages are fully insured, you will be able to receive a full refund via the insurance check provided with USPS. International orders may vary with insurance policies. 

Once Shop Merci Milo has received your return/exchange, please allow 5-7 business days for processing (including store credit, refund and/or exchange to be shipped). A refund will be issued to the original form of payment. 

Please contact us at hello@shopmercimilo.com for return address.

We ship international and rates are flat rate with weight packages under 10 lbs $15.00 to Canada, Europe, and rest of country. (Promo code orders that are with a discount will not be flat rate shipping of $15- please see below for rates) We ship via USPS first class international rate. Please allow 10-20 days for your shipment to arrive. Depending on some countries, it may take even up to 25-30 days dependent upon customs regulations per each country. We are not responsible for packages held at customs, this will need to be the customers responsibility to reach out to customs to acquire the package. (promotional shipping rates may vary)

Any extra additional custom or taxes from different countries may be applied and we are not responsible for these extra taxes due.

Promotional/ Discount Orders will change shipping from flat rate to International Shipping that is weight based USPS first class shipping. 

Weight based rates:

0- 8 lbs- $15.00

8.5-10 lbs - $25.00

10-20 lbs- $35.00

Anything over 20 lbs will be special rates, please email us for more details at hello@shopmercimilo.com

Payment Info: We accept all payment forms via our website. We do not accept Paypal only through special requests.

PROMO SALES:

Please note we have promotional sales on some occasions. Those sale terms may vary and differ per each day of sale. Please note- we do not apply promo codes or discounts to past orders. Shipping will always apply to any promo sale offer and we do not apply the free shipping to them. Please email: hello@shopmercimilo.com for any other additional questions or information.

LOYALTY PROGRAM

At Shop Merci Milo, we are thankful for all our loyal customers. It's what keeps our business running and this dream alive! We could not do it without any of you. 

We offer a automatic loyalty program for all our lovely customers. We send you a one time discount for every 5th order over $75. You will receive a discount code for 20% off your next purchase (6th order). It will refresh again after you have used your discount for your 6th order. Please contact us if you have not received a code/email and we will gladly be able to help you! Merci!