Shop Policies
ALL SALES DUE TO COVID ARE NOW FOR STORE CREDIT ONLY WITH EXCHANGES. NO RETURNS ARE ALLOWED, ONLY RETURN FOR STORE CREDIT.
LAUNCH POLICY: Any high demand launch items such as clothing brand launches (Apolina and Misha and puff included) will be charged a 30% restocking fee for cancellations. Cancellations will be for store credit only for any APOLINA AND MISHA AND PUFF! We do not allow purchases to be made to multiple shops in order to reserve a size on particular sizes. Please carefully make your purchases and choices during launch.
* NO ORDER CANCELLATIONS AND MODIFICATIONS ALLOWED!
* PLEASE CHECK FOR DAMAGES AND THIS MUST BE REPORTED WITHIN 24 hours of RECEIVING PRODUCT NO EXCEPTIONS! GIFTED ITEMS PERTAIN TO THIS POLICY AS WELL! WE DO NOT OFFER A LIFETIME GUARANTEE ON PRODUCTS.
We accept returns for STORE CREDIT ONLY. INTERNATIONAL orders are final sale at the moment. All returns for store credit must be unopened, unused, and unwashed items within 10 days of receipt of items. Items must be in original packaging with tags still attached. Items can be returned by mail for ONLINE ORDERS ONLY. All Pick ups and store purchases need to be brought to us by store or warehouse. Please note we do not provide return labels.
Please note that all sale or discounted items/promotional items are final sale and cannot be returned nor exchanged. Pacifiers, Plates, Dishes, Cups. Sunglasses, Bonnets, Hats, Beauty Products, Socks and Bags are all FINAL SALE.
Shipping charges are non-refundable and the customer is responsible for return shipping charges.
To make a return for store credit (ONLINE ORDERS ONLY), please send the item you wish to return in a securely sealed package. Returns or exchanges should be sent pre-paid. We are not responsible for return shipments that are lost or stolen.
We are not responsible for shipments that are lost or stolen, this is up to the client/customer to file a claim with USPS or UPS. Once an item/items have been delivered it is the sole responsibility of the customer. Items lost within transit, will need to file a claim with USPS or UPS. All US order/packages are fully insured, you will be able to receive a full refund via the insurance check provided with USPS or UPS. International orders may vary with insurance policies.
Once Shop Merci Milo has received your return for store credit for ONLINE ORDERS, please allow 5-7 business days for processing. We need the item whether it is damaged or not to be returned back to us in order to issue any return or store credits.
ALL RETURNS SHIP BACK TO FOLLOWING ADDRESS:
Shop Merci Milo
547 Arden Avenue
Glendale Ca 91203
We are NOT responsible for packages that are not picked up from the postal office/UPS or redeliveries. Please schedule this on your own terms. If a package is returned back to us due to misinformation on shipping address or non attempt for delivery or pick up with will not be responsible for re-shipment fees/postage. There will be a restocking fee of 15% that will be applied. Any packages left unattended and not delivered back to us at customers own expense will be customers responsibility until this package if fully returned back to us. If a package is lost due to returned package via usps or any postal carrier it will not be our responsibility.
GIFT WRAPPING POLICY
We offer complimentary gift wrapping at our discretion, please be patient, please be kind and grateful. During busy seasons, this service may not be available. Special Gift Wrapping Service is available at an additional cost.
Please contact us at hello@shopmercimilo.com for return address.
Any extra additional custom or taxes from different countries may be applied and we are not responsible for these extra taxes due.
Weight based rates for USPS ONLY:
0- 3 lbs- $20.00
3.1-6 lbs - $30.00
6.1-8 lbs- $40.00
8.1lbs- 20- $50.00
Anything over 20 lbs will be special rates, please email us for more details at hello@shopmercimilo.com
Payment Info: We accept all payment forms via our website.
Rejected customs non picked up packages will be NOT refunded, it will be claimed as lost. It is not a responsibility for any custom fees etc. Any shipment return fees will be on the customer.
HOTEL DELIVERY SHIPPING POLICY
We do not offer hotel delivery unless is it express guaranteed delivery- please reach out to us before placing the order so that we can discuss time frame as well as shipping costs. Any orders that arrive after you have left your hotel or Airbnb, you are responsible for ensuring any packages get returned back to us but we will charge a 15% restocking fee as well as the original shipping cost not the promotional shipping cost.
HOLIDAY DEADLINES AND SHIPPING:
Domestic Orders: We will no longer be guaranteeing any holiday dates. Please place all orders by Dec. 11th midnight, this is only a suggestion and we cannot GUARANTEE any dates for the holidays due to
Covid-19. (We follow USPS and UPS Guidelines for holiday shipments, this year is a bit different due to the delays with Covid-19, please plan accordingly as we need at least 48-72 hours to ship your orders once it is placed during holiday season)
International Orders: Please place all orders by Dec. 1st midnight as suggested, this is not a guarantee. (We ship first class international- we cannot guarantee if customs has your package)
PROMO SALES:
Please note we have promotional sales on some occasions. Those sale terms may vary and differ per each day of sale. Please note- we do not apply promo codes or discounts to past orders. Shipping will always apply to any promo sale offer and we do not apply the free shipping to them. Please email: hello@shopmercimilo.com for any other additional questions or information.
LAUNCH POLICY: Any high demand launch items such as clothing brand launches (Apolina and Misha and puff included) will be charged a 30% restocking fee for cancellations. Cancellations will be for store credit only for any APOLINA AND MISHA AND PUFF! We do not allow purchases to be made to multiple shops in order to reserve a size on particular sizes. Please carefully make your purchases and choices during launch.