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Shop Policies

NO ORDER CANCELLATIONS AND MODIFICATIONS ALLOWED!

 

No free shipping on promotional sales and items, we offer the $7 flat rate when we have 15-20% discounts.  

ALL SALES ARE NOW FOR STORE CREDIT ONLY WITH EXCHANGES. NO RETURNS ARE ALLOWED, ONLY RETURN FOR STORE CREDIT. ALL SEASONAL AND DISCOUNTED ITEMS ARE FINAL SALE! 

 

PLEASE CHECK FOR DAMAGES AND THIS MUST BE REPORTED WITHIN 24 hours of RECEIVING PRODUCT NO EXCEPTIONS! GIFTED ITEMS PERTAIN TO THIS POLICY AS WELL! DAMAGED ITEMS WILL BE REPLACED FOR THE EXACT SAME ITEM, NO EXCHANGES OR RETURNS. WE DO NOT OFFER A LIFETIME GUARANTEE ON PRODUCTS. 

 

We at Shop Merci Milo want you to be happy with your purchase. We accept returns of unopened, unused, and unwashed items within 7 days of receipt of items for store credit only. Items must be returned in original packaging with tags still attached. Items can be returned by mail for a store credit only. If you prefer to exchange in stores only, you may do so at either location.

Please note that all sale or discounted items are final sale and cannot be returned.
Shipping charges are non-refundable and the customer is responsible for return shipping charges.

To make a return, please send the item you wish to return in a securely sealed package. Returns should be sent pre-paid. We are not responsible for return shipments that are lost or stolen. We will review your return and qualify it as approved if all the above as been fulfilled.

 Store Credits- any promos/discounts cannot be combined with store credits. At the time of purchase of past order is of that value and not a discounted value. We only credit based off original price as an even exchange.

Once Shop Merci Milo has received your return please allow 5-7 business days for processing (store credit- no refunds)

To start a return click here
Please contact us at hello@shopmercimilo.com for return address as we do not take shipped returns to physical stores, they must be returned to our warehouse.

 

LA PICK UP OPTION: We do Los Angeles store pick ups but please note that at checkout you will have to choose pdx warehouse and we ship the order direct to our shop. This offer is available to save on shipping costs to our customer but please note we cannot rush any pick up orders. If you urgently need earlier please choose shipping or expedited shipping direct to you not store pick up. :) Our store pick up ships from portland and we ship twice a week, transit times are 5-7 business days excluding weekends. Any orders for pick up in LA are not allowed to be cancelled once it has shipped, please note that we are unable to ship after it has reached the shop in LA. Our shop does not have the logistics to ship orders.

SALE EXCLUSIONS: No Maileg nor Wooden Wagon Goods nor Grimm , No combined discount codes including store credits. No returns/exchanges all sales are final no exceptions, Code only applies to toys, pram suitcases are excluded, we refuse the right to decline discounts and usage under certain conditions, discount codes cannot be applied to past orders. We may include a flat rate for sales. Please note the 10% today only offer are for first time customers only, those who haven’t been subscribed to our newsletter and it applies only to our PLAY COLLECTION ONLINE. Please note the free shipping or promo shipping only applies to certain promotions, it is discretionary not obligated. If the promo shows up at checkout it is valid, if not it is not. 

FREEBIE ITEM PROMO RULES: Cannot be applied to past orders. Only one per each order and the order must reach the intended qualification during the promo time. If a promo does not show in cart it means it is sold out and the promo cannot be applied. The freebie promo is only for new orders and not store credits nor exchanges, the item cannot be added nor bought. Each promotional item is final sale, cannot be exchanged nor returned. No Discounts and freebies allowed in one transaction unless allowed. No two promos can be combined unless allowed.

 Tax free shopping since we are located in Portland Oregon statewide besides California. We allow tax free shopping to occur for California residents if you choose pick up in LA only. Unfortunately tax will be charged for shipping orders to your residence located in California. 

PLEASE NOTE! NOT ALL ITEMS ONLINE ARE IN STORES! OUR ONLINE STORE AND SHOP ARE SEPARATE INVENTORY!

 

LAUNCH POLICY: Any high demand launch items such as clothing brand launches  Misha and puff included) will be charged a 30% restocking fee for cancellations. Cancellations will be for store credit only for any  MISHA AND PUFF!  We do not allow purchases to be made to multiple shops in order to reserve a size on particular sizes. Please carefully make your purchases and choices during launch. 

 

We accept returns for STORE CREDIT ONLY. INTERNATIONAL orders are final sale at the moment. Please note we do not provide return labels.

Please note that all sale or discounted items/promotional items are final sale and cannot be returned nor exchanged. Pacifiers, Plates, Dishes, Cups. Sunglasses, Bonnets, Hats, Beauty Products, Socks, Shoes, Swim items and Bags are all FINAL SALE

Please choose route protection plan to ensure that your order is securely protected, if you refuse we are 100% not liable. Please read below policy carefully.

We are not responsible for shipments that are lost or stolen, this is up to the client/customer to file a claim with USPS or UPS. Once an item/items have been delivered it is the sole responsibility of the customer. Items lost within transit, will need to file a claim with USPS or UPS. All US order/packages are fully insured, you will be able to receive a full refund via the insurance check provided with USPS or UPS. International orders may vary with insurance policies. 

Delays can happen during a pre-order due to carrier delays. This is out of our control with pre-orders unfortunately. When you pre-order you are committing to the purchase as a made to order so unfortunately we are unable to accommodate any refunds or store credits or cancellations due to high demands in pre-order launches. 

We are NOT responsible for packages that are not picked up from the postal office/UPS or redeliveries. Please schedule this on your own terms. If a package is returned back to us due to misinformation on shipping address or non attempt for delivery or pick up with will not be responsible for re-shipment fees/postage. There will be a restocking fee of 15% that will be applied. Any packages left unattended and not delivered back to us at customers own expense will be customers responsibility until this package if fully returned back to us. If a package is lost due to returned package via usps or any postal carrier it will not be our responsibility. 

GIFT WRAPPING POLICY

We offer complimentary gift wrapping at our discretion, please be patient, please be kind and grateful. During busy seasons, this service may not be available. Special Gift Wrapping Service is available at an additional cost. 

 

Please contact us at hello@shopmercimilo.com for return address.

Shipping Info:
US DOMESTIC ORDERS:  
$7 shipping on all orders over $50 is USPS or UPS only applies to USA mainland not Hawaii. You will receive an invoice if you choose this option shipping to Hawaii.  Over certain number of pounds (15) of weight- we will ship UPS ground and does not qualify for $7 flat rate. Free Shipping promos over $150 will receive regular ground shipping , bikes, furniture, play kitchens, scooters, ride on cars, and larger items do not qualify or anything over 15 pounds. We will reach out to invoice you the shipping difference, there are no order cancellations so please note shipping costs prior to placing orders. Free shipping on orders over $150 cannot be applied to discounts and promos.
via USPS Priority Mail (1-3 day transit time- that does not include time to process your order)
via USPS Ground Mail ( 1-15 day transit time- that does not include time to process your order)
UPS GROUND shipments are estimated at 5-7 business days. UPS does not deliver on a weekend, please allow next business day. Please note we cannot guarantee delivery dates unless you choose an overnight delivery option which is available through UPS.
Please allow up to 4-7 business days to ship your items. We strive to ship as soon as we receive all orders. We send out order confirmations along with shipment confirmations and tracking numbers as soon as your package ships out. Priority mail can take up to 2-5 business days after your item has been received with USPS, some cases can be 1 day delivery if within California but this is NOT guaranteed. Our cut - off time for shipments to be processed same day is 3PM PST. if an order is placed after 3PM it will be processed the following day.
Weekend orders will be shipped the next following business day. On some occasions we ship First class packages due to limit of weight. This may take up to 10 days for your package to arrive. 

 

INTERNATIONAL ORDERS: 
We suggest to upgrade and pay additional for expedited service!
We ship via USPS first class international rate. Please allow 10-20 days (can take up to 3 months)  for your shipment to arrive. Depending on some countries, it may take even up to 25-30 days ( up to 3 months as well) dependent upon customs regulations per each country. We are not responsible for packages held at customs, this will need to be the customers responsibility to reach out to customs to acquire the package. (promotional shipping rates may vary)
We also have the option for UPS International Ground Shipping. This will vary with weight. It can take from 5-10 business days for your shipment to arrive depending on customs.
We also have the option for DHL International Shipping. This will vary with weight. It can take from 3-8 business days for your shipment to arrive depending on customs.

Any extra additional custom or taxes from different countries may be applied and we are not responsible for these extra taxes due.

Weight based rates for USPS ONLY:

0- 3 lbs- $20.00

3.1-6 lbs - $30.00

6.1-8 lbs- $40.00

8.1lbs- 20- $50.00

Anything over 20 lbs will be special rates, please email us for more details at hello@shopmercimilo.com

Payment Info: We accept all payment forms via our website.  

Rejected customs non picked up packages will be NOT refunded, it will be claimed as lost. It is not a responsibility for any custom fees etc. Any shipment return fees will be on the customer. 

 

LOCAL PICK UP POLICY

Please note pick up will now be at the highland park shop at 6017 echo street or Portland 2438 ne Broadway store. Please allow 2-4 business days for your online order to be ready at PDX location and we will email you that it is ready for pick up. For LA location note 5-7 business day transit time with UPS ground. Pick up is NOT at our warehouse.

 

HOTEL DELIVERY SHIPPING POLICY

We do not offer hotel delivery unless is it express guaranteed delivery- please reach out to us before placing the order so that we can discuss time frame as well as shipping costs. Any orders that arrive after you have left your hotel or Airbnb, you are responsible for ensuring any packages get returned back to us but we will charge a 15% restocking fee as well as the original shipping cost not the promotional shipping cost.

 

HOLIDAY DEADLINES AND SHIPPING: 

Domestic Orders: We will no longer be guaranteeing any holiday dates. Please place all orders by Dec.18th midnight, this is only a suggestion and we cannot GUARANTEE any dates for the holidays.  (We follow USPS and UPS Guidelines for holiday shipments, please plan accordingly as we need at least 48-72 hours to ship your orders once it is placed during holiday season)

International Orders: Please place all orders by Dec. 1st midnight as suggested, this is not a guarantee. (We ship first class international- we cannot guarantee if customs has your package)

 

 

Please contact us at hello@shopmercimilo.com for any further questions. 
 
Thank you for shopping with Shop Merci Milo! Merci!

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