Shop Policies

We at Shop Merci Milo want you to be happy with your purchase. 

* PLEASE CHECK FOR DAMAGES AND THIS MUST BE REPORTED WITHIN 24 hours of RECEIVING PRODUCT NO EXCEPTIONS! GIFTED ITEMS PERTAIN TO THIS POLICY AS WELL! 

We accept returns or exchanges for ONLINE ORDERS ONLY-INTERNATIONAL orders are final sale at the moment. exchanges or store credit only for IN-STORE SALES of unopened, unused, and unwashed items within 7 days of receipt of items. Items must be in original packaging with tags still attached. Items can be returned by mail for ONLINE ORDERS ONLY.

Gifts can only be exchanged for store credit not returned. Exchanges for Gifts must happen within 7 days of original purchase. 

We gift wrap all our product for every order- please check the merchandise and please let us know within 7 days if there are any damages. Claims MUST be made within 7 days no exceptions!

Please note that all sale or discounted items/promotional items are final sale and cannot be returned nor exchanged. Bonnets, hats, beauty products, socks and bags are all final sale. 

Shipping charges are non-refundable and the customer is responsible for return shipping charges.

To make a return or exchange (ONLINE ORDERS ONLY), please send the item you wish to return in a securely sealed package. Returns or exchanges should be sent pre-paid. We are not responsible for return shipments that are lost or stolen.

We are not responsible for shipments that are lost or stolen, this is up to the client/customer to file a claim with USPS. Once an item/items have been delivered it is the sole responsibility of the customer. Items lost within transit, will need to file a claim with USPS. All US order/packages are fully insured, you will be able to receive a full refund via the insurance check provided with USPS. International orders may vary with insurance policies. 

Once Shop Merci Milo has received your return/exchange for ONLINE ORDERS, please allow 5-7 business days for processing (including store credit, refund and/or exchange to be shipped). A refund will be issued to the original form of payment. We need the item whether it is damaged or not to be returned back to us in order to issue any return or store credits. 

 

ALL RETURNS SHIP BACK TO FOLLOWING ADDRESS: 

 

Shop Merci Milo 

 6017 Echo street. 

Los Angeles, Ca 90042 

 

We are NOT responsible for packages that are not picked up from the postal office/UPS or redeliveries. Please schedule this on your own terms. If a package is returned back to us due to misinformation on shipping address or non attempt for delivery or pick up with will not be responsible for re-shipment fees/postage. There will be a restocking fee of 10% that will be applied. Any packages left unattended and not delivered back to us at customers own expense will be customers responsibility until this package if fully returned back to us. If a package is lost due to returned package via usps or any postal carrier it will not be our responsibility. 

GIFT WRAPPING POLICY

We offer complimentary gift wrapping at our discretion, please be patient, please be kind and grateful. During busy seasons, this service may not be available. Special Gift Wrapping Service is available at an additional cost. 

 

Please contact us at hello@shopmercimilo.com for return address.

Shipping Info:
US DOMESTIC ORDERS: 
We ship via USPS Priority Mail (1-5 day transit time- that does not include time to process your order)
UPS ground shipments are estimated at 5-7 business days. UPS does not deliver on a weekend, please allow next business day. Please note we cannot guarantee delivery dates unless you choose an overnight delivery option which is available through UPS.
Please allow up to 4 business days to ship your items. We strive to ship as soon as we receive all orders. We send out order confirmations along with shipment confirmations and tracking numbers as soon as your package ships out. Priority mail can take up to 2-5 business days after your item has been received with USPS, some cases can be 1 day delivery if within California but this is NOT guaranteed. Our cut - off time for shipments to be processed same day is 3PM PST. if an order is placed after 3PM it will be processed the following day.
Weekend orders will be shipped the next following business day. On some occasions we ship First class packages due to limit of weight. This may take up to 10 days for your package to arrive. Promotional Free Shipping is Priority 1-3 or 4 day shipping depending on the area.

 

Local shipments $6.00 Flat Rate Shipping via USPS Priority Mail excludes- furniture, larger items over 35 pounds, Doll houses, Ride- on Toys. 

Free Shipping on orders over $150. (does not apply to promo codes and discounted orders) These orders will be shipped via USPS priority mail. Priority mail is approximately 1-3 days but due to unforeseen circumstances such as weather or delays can happen and it is up to USPS to resolve this issue- we cannot guarantee 1-3 day. We ship all order up to 4 business days once order is placed. 

Shipments that weigh over 8 pounds will not be shipped or qualified for free priority shipping but will be shipped via UPS ground. 

INTERNATIONAL ORDERS: 
We suggest to upgrade and pay additional for expedited service!
We ship via USPS first class international rate. Please allow 10-20 days (can take up to 3 months)  for your shipment to arrive. Depending on some countries, it may take even up to 25-30 days ( up to 3 months as well) dependent upon customs regulations per each country. We are not responsible for packages held at customs, this will need to be the customers responsibility to reach out to customs to acquire the package. (promotional shipping rates may vary)
We also have the option for UPS International Ground Shipping. This will vary with weight. It can take from 5-10 business days for your shipment to arrive depending on customs.
We also have the option for DHL International Shipping. This will vary with weight. It can take from 3-8 business days for your shipment to arrive depending on customs.

Any extra additional custom or taxes from different countries may be applied and we are not responsible for these extra taxes due.

Weight based rates for USPS ONLY:

0- 3 lbs- $20.00

3.1-6 lbs - $30.00

6.1-8 lbs- $40.00

8.1lbs- 20- $50.00

Anything over 20 lbs will be special rates, please email us for more details at hello@shopmercimilo.com

Payment Info: We accept all payment forms via our website. We do not accept Paypal only through special requests.

 

Rejected customs non picked up packages will be NOT refunded, it will be claimed as lost. It is not a responsibility for any custom fees etc. Any shipment return fees will be on the customer. 

 

HOTEL DELIVERY SHIPPING POLICY

We do not offer hotel delivery unless is it express guaranteed delivery- please reach out to us before placing the order so that we can discuss time frame as well as shipping costs. 

 

HOLIDAY DEADLINES AND SHIPPING: 

Domestic Orders: Please place all orders by Dec. 18th midnight to guarantee arrival before the 24th. (We follow USPS Guidelines for holiday shipments)

International Orders: Please place all orders by Dec. 1st midnight to guarantee arrival before the 24th. (We ship first class international- we cannot guarantee if customs has your package)

PROMO SALES:

Please note we have promotional sales on some occasions. Those sale terms may vary and differ per each day of sale. Please note- we do not apply promo codes or discounts to past orders. Shipping will always apply to any promo sale offer and we do not apply the free shipping to them. Please email: hello@shopmercimilo.com for any other additional questions or information.

 

LAUNCH POLICY: Any high demand launch items such as clothing brand launches (Apolina and Misha and puff included) will be charged a 10% restocking fee for cancellations. We do not allow purchases to be made to multiple shops in order to reserve a size on particular sizes. Please carefully make your purchases and choices during launch. 

 

 

Please contact us at hello@shopmercimilo.com for any further questions. 
 
Thank you for shopping with Shop Merci Milo! Merci!